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Certification introduction

Currently, the information technology has penetrated into all areas of people`s lives. With a large number of hardware and software systems putting into use, the complexity and the importance of the system put forward higher and more stringent requirements for the continuous and stable operation of the system. The IT service maintenance and management method that entirely depends on the personal quality and level of technical personnel has become unfit for the increasingly complex information system and the rapid expansion of information resources and is increasingly unable to meet the needs of business. This has prompted enterprises to take effective measures to standardize the management of information technology services. ISO/IEC 20000 provides enterprises with a set of effective, customer-centered IT service self-perfection management system. As a summary of the best practices of processes, ISO/IEC 20000 can be applied to organizations of different scales, types and structures.

Certification significance

a. To improve usability, reliability and security of IT services;

b. To provide an effective channel for the quantification and assessment of IT services;

c. To establish a standardized service process and improve the efficiency of information technology services and operation;

d. To effectively and efficiently integrate and utilize IT resources such as information, infrastructure, applications and personnel;

e. To establish a continuously improving service management mechanism, quickly respond to market demand and provide customer satisfaction;

f. To keep up with the international benchmark and improve the overall level of service;

g. To control IT risk and related costs, improve and control IT service quality and reduce long-term service cost.

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